TERMS OF SERVICE
PLEASE READ THE FOLLOWING TERMS OF SERVICE CAREFULLY.
These terms govern the provision of any computer support services (“Services”) provided by Level9 PC Solutions.
Level9 PC Solutions provides you with access to and use of the Services subject to your compliance with the Terms. Level9 PC Solutions reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that you are at least 18 years old; you have the right, capacity and authorization necessary to legally bind yourself to the Terms.
1. AUTHORIZATION TO ACCESS YOUR COMPUTER
You acknowledge that by your use of the Services you are authorizing Level9 PC Solutions to access and control your computer for the purposes of computer diagnosis, service and repair.
In connection with delivering the services Level9 PC Solutions may download and use software, gather system data, take control of your computer and access or modify your computer settings. By accepting these terms, you hereby grant Level9 PC Solutions the right to connect to your computer, download, install and use software on your computer to gather system data, repair your computer, take control of your computer and change the settings on your computer while performing the services.
2. ESTIMATES
Any verbal quote given by Level9 PC Solutions is given as a guide based on limited information provided by a customer. A verbal quote is intended to give the customer an estimate on the price and not an assurance that the product or service will be sold at that price.
Any written quote will be provided by Level9 PC Solutions at that price. All written quotes are valid for only 7 days. Once work commences, after a technician has evaluated the system, should it appear that the cost to repair is more than quoted, no work will commence without explicit client approval.
3. LEGAL RIGHTS
The client is the legal owner or authorized representative of the legal owner of the property and all data and components contained therein sent to Level9 PC Solutions. You must be the owner, or have the permission of the owner, for us to work on your equipment. We will only take instructions for work from the designated owner. If equipment is left with Level9 PC Solutions and is not collected within sixty (60) days after we notify you that the requested service is complete, we will treat your equipment as abandoned and becomes the sole property of Level9 PC Solutions. You agree to hold Level9 PC Solutions harmless for any damage or claim for the abandoned property, which we may discard at our sole discretion. Any and all charges are still your responsibility.
4. SOFTWARE INSTALLATION
Level9 PC Solutions may need to download and or run software on your personal computer to help diagnose and resolve your personal technology problem. Level9 PC Solutions may need to reinstall software that was included as part of your computer’s original configuration. You agree that we may download and utilize Software from third party web sites or CD's and accept any applicable license agreements on your behalf. You acknowledge and agree that we may download and install trial versions of Software that will expire and cease to function after a certain period of time (usually thirty days) unless you purchase a license to continue using such Software.
5. BACKUP SERVICES & POTENTIAL DATA LOSS
While Level9 PC Solutions will make all reasonable efforts to safeguard the contents (data) stored on your computer, you understand and agree that prior to contacting or allowing Level9 PC Solutions to perform diagnostic, repair, or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives if you so desire. You acknowledge & agree that Level9 PC Solutions and/or its third-party service provider shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, data or files
If you do not have a backup of your software and data, we can provide you with our data backup service at an additional cost. However, we cannot guarantee the integrity of the data when backing up.
6. CONFIDENTIALITY
Level9 PC Solutions agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client's equipment except to employees or agents of Level9 PC Solutions subject to confidentiality agreements or as required by law.
7. UPGRADES
Level9 PC Solutions can supply manufacturer specific upgrades or spare parts on request. Please note however that we cannot guarantee compatibility with your current system or configuration. Level9 PC Solution will offer suggestions and advice on upgrades but is not liable for any compatibility issues.
8. PAYMENT TERMS
All work must be paid in full upon completion of service. If an amount remains delinquent 7 days after its issue date, $34.99 fee will be applied to the invoice and an additional 3% penalty will be added for each week of delinquency, or the maximum permitted by law. In case collection proves necessary, the client agrees to pay all fees incurred by that process. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS LOSS OF PROFITS OR BUSINESS OPPORTUNITIES, AND IN NO EVENT SHALL LEVEL9 PC SOLUTIONS LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT(S).
9. LIMITED LIABILITY
Level9 PC Solutions shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.
In no event will Level9 PC Solutions be liable for any damage to the laptop/desktop/equipment, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if Level9 PC Solutions has been advised of the possibility of damages or loss to persons or property. Level9 PC Solutions liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.
The client and Level9 PC Solutions agree that the sole and exclusive remedy for unsatisfactory work shall be, at Level9 PC Solution’s option, additional attempts by Level9 PC Solutions must be allowed to complete the work in a satisfactory manner, or refund of the amount paid by the client. The parties acknowledge that the price of Level9 PC Solutions services would be much greater if Level9 PC Solutions undertook more extensive liability.
The client is aware of the inherent risks of injury and property damage involved in laptop/desktop repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of Level9 PC Solutions, and assumes any and all known risks of injury and property damage that may result.
10. WARRANTY
Level9 PC Solutions offers the following warranty periods:
7-day warranty for labor
All work is covered by a labor only 7-day warranty. If the same problem re-occurs within 7 days of the original repair (stated on the invoice), Level9 PC Solutions will only charge for any additional parts that may be required. Excludes faults caused by software, virus/malware and end user errors.
1 year return-to-shop manufacturer’s warranty on new hardware
All hardware, software and/or equipment sold may be a third-party product or service. Any repair work carried out may be protected by the original manufacturer warranty.
3-month return-to-shop warranty on secondhand hardware
Equipment is only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects recognized by the component manufacturer. In the event that the Warranty parts are not available the client will be informed of the delay and the revised expected repair time. Warranty repairs are carried out under the terms of the manufacturer warranty conditions. Warranty parts are supplied by the equipment manufacturer.
If a warranty repair is found to be outside of the warranty terms, it will be deemed as a "Non-Warranty Repair" and charges will be applicable.
NON-WARRANTY REPAIRS
Whilst every effort is made to repair within a few days, it is subject to parts availability. All parts used on non-Warranty repairs are manufacturer supplied unless otherwise requested.
WARRANTY EXCLUSIONS
Warranty does not include accidental damage. e.g., liquid damage (90% of keyboard faults are due to liquid spillage), cabinet or component breakage due to misuse. Damage caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty.
Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war related events.
The warranty on any hardware will be voided if any sticker placed on the warrant able equipment is removed, broken or tampered with. This warranty does not cover failure of equipment due to the system not being serviced adequately, or failure from “fair wear and tear”. This warranty does not cover repairs for the replacement of parts due to incompatibility. The warranty holder will be liable to pay for these repairs.
PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
This Agreement contains the terms and conditions that apply to your purchase from Level9 PC Solutions entity named on the invoice (“Level9 PC Solutions”) that will be provided to you (Purchaser) on orders for computer systems, related products, services and support sold in the United States. By accepting delivery of the computer system(s), other products and or services and support described on that invoice, Customer agrees to be bound by and accepts these terms and conditions. THESE TERMS AND CONDITIONS APPLY, UNLESS (i) THE CUSTOMER HAS SIGNED A SEPARATE PURCHASE AGREEMENT WITH Level9 PC Solutions, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN OR (ii) OTHER Level9 PC Solutions STANDARD TERMS APPLY TO THE TRANSACTION. These terms and conditions are subject to change and will take effect upon posting on Level9 PC Solutions website of the update to the terms and conditions.
1. PRICING, SPECIFICATIONS & AVAILABILITY
Prices, specifications, and availability of products are subject to change without notice. Changes will not affect orders that have already been accepted. Due to the volatile nature of the computer market, descriptions may not reflect current technical information. Any typographical, photographic, or specification error in product, pricing, or offers is subject to correction. Published prices do not include shipping and insurance.
In the event of stock unavailability, if a customer has chosen to purchase and wait for stock, the prices are fixed at the time of sale.
2. PURCHASE AND SALE
The party whose name appears after the heading (Bill To:) is the Purchaser, and hereby orders from Level9 PC Solutions (Level9 PC Solutions), the product(s) listed on the order invoice. Level9 PC Solutions agrees to sell the product(s) upon the terms and conditions contained in this document. Purchaser shall be deemed to have agreed to all terms and conditions contained in this document, if Purchaser fails to object thereto in writing, before the earliest of the following times: (I) When Purchaser pays for the product(s), or (II) When Purchaser accepts delivery of the product(s).
3. PURCHASE PRICE
Purchaser shall pay the total purchase price plus any applicable shipping and handling as specified on the invoice and any sales, or other applicable taxes levied on or measured by such purchase price or arising from the use of the product(s) and any parts or maintenance supplied, including, without limitation, any additional sales, use, gross receipts, privilege, excise, value added, or personal property taxes unless otherwise specified in writing in this document.
4. ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Level9 PC Solutions reserves the right at any time after receipt of your order to accept or decline your order for any reason. Level9 PC Solutions reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item unless total fulfillment of product is specified on the order. We may require additional verifications or information before accepting any order. Dispute of Charges is not acceptable. If there is anything wrong with the merchandise, please contact customer service for more information.
5. ORDERS FOR COLLECTION
Customers must collect all orders within two months of the invoice date
6. CANCELLATIONS AND RETURN POLICY
Purchaser shall inspect the product(s) at the time of collection and shall notify Level9 PC Solutions of any defects or discrepancies within seven (7) days of the receipt of product(s). Absent such notification, the Purchaser shall be deemed to have accepted the product(s). Level9 PC Solutions is not liable for any damage caused once product(s) are deemed accepted.
Any defective product(s) that are returned to Level9 PC Solutions must be adequately and securely packaged by the Purchaser prior to shipment. Purchaser must include original box, packaging, all manuals, drivers and accessories and original receipt for all refunds, exchanges, and warranty repair services.
A $35 labor fee will be assessed if the products are returned and found to be non-defective.
Level9 PC Solutions reserves the right to replace defective parts with equivalent parts, new or refurbished, as Level9 PC Solutions deems necessary. Level9 PC Solutions will refund purchases within 7 days of receipt in most instances. We reserve the right to withhold any refund after 7 days.
Products that have been subjected to abuse, misuse, alteration, neglect or unauthorized repair or installation, as determined solely by Level9 PC Solutions, are not covered by this warranty. Any alterations, additions, improvements or attachments to the product(s) not authorized in writing by Level9 PC Solutions shall be deemed to be a waiver of this warranty by Purchaser and shall render this warranty null and void. Level9 PC Solutions shall return repaired or replaced product(s) to Purchaser, at its expense, via regular ground service within the 48 contiguous United States. Shipping charges by all other methods and to all other destinations shall be borne by Purchaser. The warranty does not extend beyond the original purchase of product(s) from Level9 PC Solutions. Any equipment used in conjunction with products purchased from Level9 PC Solutions is not covered under this warranty.
Claims for defective products over 7 days from the date of invoice are not covered under this policy. Defective products and claims over 7 days from the date of invoice must be sent back to the manufacturer to be covered under their warranty terms and conditions. No exchange, refunds or swap-overs are permitted for fault claims over 7 days.
Acceptance of purchased returns that are free of defects is purely at Level9 PC Solutions discretion. Refund of this purchase will be by way of a credit note only. A 10% handling fee with a minimum of $10 will be charged.
Due to the nature of Software and Games, we are only able to offer a refund for these items if they are unused. The unique license must not have been activated. Refunds on software and games that have been opened, used or activated are available only if the disk is faulty or damaged.
7. LIMITED HARDWARE WARRANTY POLICY
A Limited Hardware Warranty generally provides a warranty that the Product is free from material defects in materials and workmanship that cause product failure during fair and reasonable usage of the Product for the warranty period.
Generally, a Limited Hardware Warranty does not apply to product failure due to, but not limited to, the following reasons:
• Improper installation or handling or non-compliance with instruction manual or other warranty provider instructions.
• Accident, abuse, misuse, neglect, normal wear and tear, corrosion, physical damage, rusting and staining, and all other forms of improper usage.
• Damage from external causes and natural disaster, such as flood, storm, fire, sand, dirt, earthquake, an Act of God, exposure to sunlight, weather effect, lightning, moisture, water, liquid, heat, vibration, corrosive environment, electrical surge, battery leakage, theft or damage caused by the connection to other products not recommended for interconnection.
• Any Product that has had its serial number altered, defaced or removed.
• Insufficient or excessive electrical supply.
• Abnormal mechanical or environmental conditions.
• Unauthorized disassembly, alterations, repairs or modifications.
• Damage to the Product or it being rendered ineffective due to putting in, using, or attempting to put in or use, products/modules/parts/components that are: (i) not designed to specifications provided in the user guide or at our web site, (ii) incompatible with the Product, and/or (iii) counterfeit products/modules/parts/components. Whether a product/module/part/component is incompatible, or a counterfeit shall be at our sole determination.
• Installation of any incompatible third-party application or any corrupted application or content that affects the Product’s software or firmware.
• Damage or loss of data due to (i) interoperability with current and/or future versions of operating systems or other current and/or future software and hardware, (ii) a computer virus, worm, Trojan horse or memory content corruption, or (iii) malfunction of or defect in the Product.
• In the case of communications products, the use of the Product outside the borders of the country that it is intended for (as indicated by any local telecommunication approval stickers).
Level9 PC Solutions and the provider of the Limited Hardware Warranty shall not be liable for:
• Loss of data during the use or attempted use of the Product or any of our or our affiliated companies’ service(s). Data retrieval or recovery is not covered under this warranty and is not part of the warranty repair or exchange process.
• Damage to other products, including but not limited to personal computers, used with the Product.
• Third party charges and costs incurred by You for troubleshooting, removing, servicing, repairing or installing any Product(s) or Software or third party-branded products or software.
• Damage resulting from a third party-branded product or software that causes the Product to fail.
• Any consequential, indirect or incidental damages, lost profits, lost savings, loss of business investments, loss of goodwill, or interference with business relationships as a result of lost data and from the usage of the Product or any of our or our affiliated companies’ service(s).
• Any period of time the Product is at the service center or in transit. Purchaser’s citing this period of time in an attempt to extend the warranty period shall have no effect.
The Limited Hardware Warranty may give Purchaser specific legal rights. Purchasers may also have other rights, which vary from state to state and country to country. The terms of the Limited Hardware Warranty generally do not exclude such rights. Some states and countries disallow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages or the exclusion of liability for injury (including death) caused by negligence, so the above limitations or exclusions may not apply to Purchaser depending on the relevant jurisdiction.
Please refer to any Limited Hardware Warranty or other warranty documentation accompanying Your Product for more specific terms and conditions.
In the event of any conflict with the terms of this policy, the terms of the Limited Hardware Warranty or other warranty document accompanying Your Product shall govern.
EXCEPT AS OTHERWISE EXPRESSLY PROVIDED HEREIN, Level9 PC Solutions DISCLAIMS AND MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY. IN NO EVENT SHALL LEVEL9 PC SOLUTIONWARRANTY
Level9 PC Solutions offers the following warranty periods:
7-day warranty for labor
All work is covered by a labor only 7-day warranty. If the same problem re-occurs within 7 days of the original repair (stated on the invoice), Level9 PC Solutions will only charge for any additional parts that may be required. Excludes faults caused by software, virus and end user errors
1 year return-to-shop manufacturer’s warranty on new hardware
All hardware, software and/or equipment sold may be a third-party product or service. Any repair work carried out may be protected by the original manufacturer warranty
3-month return-to-shop warranty on secondhand hardware
Equipment is only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects recognized by the component manufacturer. In the event that the Warranty parts are not available the client will be informed of the delay and the revised expected repair time. Warranty repairs are carried out under the terms of the manufacturer warranty conditions. Warranty parts are supplied by the equipment manufacturer.
If a warranty repair is found to be outside of the warranty terms, it will be deemed as a "Non-Warranty Repair" and charges will be applicable.
NON-WARRANTY REPAIRS
Whilst every effort is made to repair within a few days, it is subject to parts availability. All parts used on non-Warranty repairs are manufacturer supplied unless otherwise requested.
WARRANTY EXCLUSIONS
Warranty does not include accidental damage. e.g., liquid damage (90% of keyboard faults are due to liquid spillage), cabinet or component breakage due to misuse. Damage caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty.
Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war related events.
The warranty on any hardware will be voided if any sticker placed on the warrantable equipment is removed, broken or tampered with.
This warranty does not cover failure of equipment due to the system not being serviced adequately, or failure from “fair wear and tear”. This warranty does not cover repairs for the replacement of parts due to incompatibility. The warranty holder will be liable to pay for these repairs.
8. PAYMENT TERMS
All work must be paid in full upon completion of service. If an amount remains delinquent 7 days after its issue date, $34.99 fee will be applied to the invoice and an additional 3% penalty will be added for each week of delinquency, or the maximum permitted by law. In case collection proves necessary, the client agrees to pay all fees incurred by that process. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS LOSS OF PROFITS OR BUSINESS OPPORTUNITIES, AND IN NO EVENT SHALL LEVEL9 PC SOLUTIONS LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT(S).
9. DOA Policy
Any new, unused, unsold, undamaged product that is proven to be defective within 7 days of the invoice date shall be deemed as Dead-on-Arrival ("DOA"), subject to verification by Level9 PC Solutions.
DOA products MUST be claimed with Level9 PC Solutions within 7 days of the invoice date. All product(s) requested and authorized as return for DOA (Dead on Arrival) must be received by Level9 PC Solutions within the 30 days of original purchase date.
Level9 PC Solutions reserves the rights to repair, exchange or issue credit to Purchaser on DOA product.