Question 1

What types of computers do you repair?

Accepted Answer

Level9 PC Solutions repairs most Windows desktop computers, laptops, gaming computers, and custom built PCs from major brands such as Dell, HP, Lenovo, ASUS, Acer, MSI, Samsung, Alienware, and others.At this time, we do not repair Apple devices, Android devices, PlayStation consoles, Xbox consoles, or Microsoft Surface tablets. However, limited software repair and data backup services may be available for Microsoft Surface tablets.

Question 2

Do I need an appointment for in shop repair?

Accepted Answer

Yes. In shop service is available by appointment only so each customer can receive the proper time and attention. Please complete the computer drop off form and select an available appointment time before coming to the office.

Question 3

What should I bring with my computer?

Accepted Answer

For laptops, please bring the charger or power adapter. For desktop computers, the computer itself is usually all that is needed unless the issue involves a specific monitor, keyboard, mouse, cable, or other accessory. Please also provide any passwords that may be needed for testing, along with details about the problem, error messages, or when the issue occurs.

Question 4

How much does in shop computer repair cost?

Accepted Answer

Repair costs depend on the problem, the amount of labor required, and whether replacement parts are needed. Diagnostic fees and pricing will be explained before service begins. You will be contacted with the findings and repair options before any additional work is completed.

Question 5

How long does a repair usually take?

Accepted Answer

Turnaround time depends on the type of problem, the amount of testing required, current workload, and parts availability. Many repairs can be completed within a few business days, while complex issues or special order parts may take longer.You will receive updates if the repair requires additional time.

Question 6

Do you offer computer diagnostics?

Accepted Answer

Yes. Diagnostic service is available for computers that are crashing, running slowly, overheating, displaying errors, failing to start, or experiencing other hardware or software problems.Devices with unknown issues require diagnostics before a repair can be recommended. Obvious physical problems, such as a broken screen or damaged hinge, may not require diagnostic testing.The diagnostic fee is $49.99 for standard computers and $99.99 for gaming or workstation computers. If you approve the recommended repair, you will receive 50% off the diagnostic fee.Most standard computers are diagnosed within one business day. Gaming and workstation computers may require three to five business days because they often need more extensive testing.The computer will be tested to identify the cause of the issue and determine the recommended repair.

Question 7

Will my files and personal information be safe?

Accepted Answer

Care is taken to protect your computer and personal information during service. However, computers with failing drives, damaged hardware, malware, or severe Windows corruption may already be at risk of data loss.If we believe your data may be at risk, we will let you know and explain the recommended steps before moving forward. Data backup or recovery is not automatically included unless it is specifically listed on the estimate or invoice.

Question 8

Can you repair a computer that will not turn on?

Accepted Answer

Yes. A computer that will not power on may have a problem with the power supply, charger, battery, motherboard, memory, storage drive, or another internal component.The computer will need to be diagnosed before the exact cause and repair cost can be determined.

Question 9

Do you repair slow computers, viruses, and Windows problems?

Accepted Answer

Yes. Service is available for slow performance, startup problems, unwanted popups, malware, viruses, Windows errors, corrupted system files, failed updates, and other software related issues.Depending on the condition of the computer, the recommended service may include cleanup, repair, hardware replacement, or reinstalling Windows.

Question 10

Do you install hardware upgrades?

Accepted Answer

Yes. Level9 PC Solutions can install many common upgrades, including solid state drives, hard drives, memory, graphics cards, power supplies, cooling components, and other compatible hardware.Compatibility and pricing will need to be confirmed before parts are ordered or installed.

Question 11

Will you contact me before completing the repair?

Accepted Answer

Yes. You will be contacted after the computer has been evaluated and before any repair is completed that requires additional approval or expense.No unexpected repair work will be added without discussing the available options with you first.

Question 12

What happens if replacement parts are needed?

Accepted Answer

If a replacement part is needed, you will receive an estimate showing the part and repair cost. Parts may need to be ordered and delivery times can vary depending on availability.The repair will not move forward until the estimate has been approved.

Question 13

What if my computer is not worth repairing?

Accepted Answer

If the expected repair cost is close to or greater than the value of the computer, you will be informed before moving forward. The goal is to help you make a practical decision rather than spend money on a repair that may not be worthwhile.

Question 14

Do you use new replacement parts?

Accepted Answer

New replacement parts are used whenever practical and available. In some cases, an older or discontinued computer may require a refurbished, used, or open box components.You will be informed before any non new part is ordered or installed.

Question 15

What payment methods do you accept?

Accepted Answer

Level9 PC Solutions accepts cash, credit cards, debit cards, Apple Pay, and Google Pay. Payment is due when the repair is completed unless other arrangements have been approved.

Question 16

Can I leave my computer and pick it up later?

Accepted Answer

Yes. After your scheduled drop off appointment, your computer will remain at the office for diagnosis and repair. You will be contacted when the service is complete so a pickup appointment can be scheduled.Level9 PC Solutions operates from a small home office with limited storage space. Customers are asked to pick up completed devices promptly after being notified. Storage fees may apply when a completed or declined device is not picked up within the timeframe listed in the service terms.

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