Privacy Policy

Effective Date: 12/18/2025

Level9 PC Solutions values your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and communications.

Information We Collect

We may collect personal information from you through the following methods:

Website forms
In person interactions
Phone calls
Text messages
Emails

The types of information we may collect include:

Name
Email address
Phone number
Mailing or service address
Device or system information provided for service purposes
Communication records related to service requests, estimates, or support

We do not knowingly collect sensitive personal information such as Social Security numbers.

Payment Information

Payments are processed securely through third party payment processors, including Stripe. Level9 PC Solutions does not store or retain full credit card numbers or payment card security codes. Payment information is handled directly by the payment processor in accordance with their privacy and security policies.

How We Use Your Information

We use the information we collect to:

Provide and perform requested services
Process payments and transactions
Communicate regarding appointments, estimates, invoices, and support
Improve customer service and business operations
Comply with legal and accounting obligations

We do not sell, rent, or trade your personal information to third parties.

Third Party Service Providers

We may share necessary information with trusted third party service providers who assist us in operating our business, including but not limited to:

Website hosting and form services (Wix)
Payment processing (Stripe)
Email and productivity services (Google Workspace)
Calling and messaging services (Google Voice)

These providers are authorized to use your information only as necessary to provide their services and are required to protect your information.

Cookies and Website Data

Our website may use cookies and similar technologies provided by Wix or integrated services to ensure proper functionality, analyze site performance, and improve user experience.

You may choose to disable cookies through your browser settings. Disabling cookies may affect certain website features.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including service history, warranty support, accounting, and legal compliance.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While no method of transmission or storage is completely secure, we strive to use commercially acceptable means to protect your information.

Disclosure of Information

We may disclose personal information when required to do so by law, to enforce our policies, or to protect the rights, property, or safety of Level9 PC Solutions, our clients, or others.

Children’s Privacy

Our services and website are intended for individuals aged 18 or older. We do not knowingly collect personal information from children under the age of 13.

Texas Privacy Rights

Texas residents may have rights regarding access to, correction of, or deletion of personal data, subject to applicable law. Requests may be submitted using the contact information below.

Your Consent

By using our website, contacting us, or requesting services, you consent to this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Level9 PC Solutions
Email: support@level9pcsolutions.com
Phone: (817) 752-4660