Remote Support for Windows PCs in Azle, Texas
Get professional help with many common Windows computer problems without bringing your computer to the shop. Remote support is available by appointment for residential and business customers.
Windows computers only • Appointments required • Residential $79.99 plus tax • Business $99.99 plus tax • Includes up to one hour
Remote Services Available
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Virus, malware, and unwanted pop-up removal*
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Slow computer and performance troubleshooting*
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Windows errors and update problems*
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Software installation, updates, and configuration
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Email setup and troubleshooting
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Printer and scanner troubleshooting*
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Basic internet and Wi-Fi troubleshooting*
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Microsoft Office and business software assistance
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OneDrive, cloud storage, and file synchronization issues*
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Help with Windows, browser, and program settings
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Security software setup and configuration
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General computer help and technical guidance
*These services can often be diagnosed remotely, but the ability to complete the repair depends on the severity of the problem, the stability of the internet connection, and whether hardware or physical access to the computer is required. Some problems may need to be completed through in-shop or onsite service. I will explain the available options before proceeding if the problem cannot be fully resolved remotely.
How to Get Started
Getting remote support is simple and only requires a few steps.
Review and Approval
I will review your information to determine whether the problem can be handled remotely. If remote support is appropriate, I will approve the request and confirm your appointment.
Payment and Setup
Once approved, you will receive a secure payment link along with instructions for downloading and opening Splashtop SOS. Payment must be completed before your appointment.
Begin Remote Support
At your scheduled time, open Splashtop SOS and provide the temporary connection code so I can securely connect and begin troubleshooting.
Safe and Secure Remote Assistance
Your privacy and security are important. Every remote session is performed personally by Richard Hamilton, owner and technician of Level9 PC Solutions, using a permission-based Splashtop SOS connection.
Personally Handled
Every remote support session is handled personally by Richard. Your service will never be outsourced to another company, overseas call center, or unknown third-party technician.
Permission Required
I cannot connect to your computer until you open Splashtop SOS and provide the temporary connection code during your confirmed appointment.
You Remain in Control
You can watch the work being performed on your screen and end the connection at any time. Once the session is closed, I do not retain ongoing access to your computer.
Protection From Impersonation
Level9 PC Solutions will only request remote access during a confirmed appointment. I will never unexpectedly contact you and demand access to your computer.
Not expecting a remote session? Do not provide a connection code. Contact Level9 PC Solutions directly at (817) 752-4660 to verify the request.
Internet Connection Requirements
Remote support requires a stable internet connection. For the best experience, speeds of at least 10 Mbps download and 5 Mbps upload are recommended. The minimum supported connection is 5 Mbps download and 2 Mbps upload.
Before submitting your request or completing payment, please test your internet connection using the button below. Slow speeds, weak Wi-Fi, high latency, or an unstable connection may cause delays or disconnections. If the connection is not reliable enough to complete the session, the appointment may need to be rescheduled or changed to onsite or in-shop service.
For the best results, connect the computer directly to the router with an Ethernet cable whenever possible and pause large downloads, streaming, or other high-bandwidth activity during the appointment.