Remote Support
Level9 PC Solutions Remote Support can quickly and hassle-free repair your computer from anywhere in the world using our remote software!
Remote Services Available
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Virus and Malware Removal
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Terminate Spyware Programs
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Improve Computer Performance
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Windows Errors
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Internet Pop-ups
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Help with System or Program Settings
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Computer Tune up
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Security Setup
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Software Updates
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Setup and configure email client
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Printer & Scanner Troubleshooting
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Some internet issues
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Software installations
Internet Speed Requirement
Before prepaying for remote support, please test your internet speed. For Splashtop SOS, a stable connection is required, with 10 Mbps download and 5 Mbps upload recommended (5 Mbps download and 2 Mbps upload minimum). Slow or unstable connections may impact the session or require cancelation. You can test your system by visiting https://speed.cloudflare.com
How to get Started
Establishing a remote connection is a simple process and requires just a few steps:
Download Software
First, download Splashtop SOS software before you give us a call.
Install instructions can be found here. Windows Only
Begin Services
Once paid, we'll call you and walk you though the process of connecting to you.
Appointment
Remote Support Disclaimer
Before our technical support staff can provide remote assistance, you must install a remote access program (Splashtop SOS) and agree to the following conditions governing remote technical support.
1. Remote access allows our technicians to more efficiently diagnose and resolve technical issues. By requesting remote support, you authorize Level9 PC Solutions to access and control your computer during the support session.
2. During remote assistance, our technicians may have access to files and system settings on your device. You acknowledge and accept responsibility for any changes made to desktop content or system configurations during the session.
3. Remote technical support may, in rare cases, result in data and/or software corruption. Level9 PC Solutions strongly recommends backing up all important data before accepting remote assistance. If data is not backed up, there is a risk of irreversible data loss. Level9 PC Solutions is not responsible for data loss or additional costs incurred from third-party services, regardless of cause.
4. Remote support sessions are conducted through a secure, encrypted connection. The session may be terminated at any time by either party. Interrupting a session while work is in progress may cause system instability or malfunction.
5. While every reasonable precaution is taken, the possibility of material or non-material damage related to remote technical assistance cannot be completely eliminated. Such damage may result from connectivity failures, existing system issues, software conflicts, hardware problems, or other factors beyond our control.