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Remote Support 

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Level9 PC Solutions can quickly and hassle-free repair your computer from anywhere in the world using our remote software!

Remote Services Available

  • Virus and Malware Removal

  • Terminate Spyware Programs

  • Improve Computer Performance

  • Windows Errors 

  • Internet Pop-ups

  • Help with System or Program Settings

  • Computer Tune up

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  • Security Setup

  • Software Updates

  • Setup and configure email client

  • Printer & Scanner Troubleshooting

  • Some internet issues

  • Software installations

How to get Started

Establishing a remote connection is a simple process and requires just a few steps:

Download Software

First, download Splashtop SOS software before you give us a call. 

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Install instructions can be found here. Windows Only

Appointment

Next, call us to schedule a date and time for us to provide services. ​

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817-752-4660

Begin Services

We will send you an invoice for 1 hour prior to service.

Once paid, we'll call you and walk you though the process of connecting to you.

Remote Support Disclaimer

BEFORE OUR TECHNICAL SUPPORT STAFF CAN PROVIDE REMOTE ASSISTANCE TO TRY AND SOLVE AN ISSUE, YOU MUST INSTALL A PROGRAM (SPLASHTOP SOS) THAT ALLOWS REMOTE ACCESS TO YOUR COMPUTER AND ACCEPT THE FOLLOWING CONDITIONS GOVERNING THE PROVISION OF REMOTE TECHNICAL SUPPORT.

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  1. The ability for us to remotely access your device significantly enhances our ability to resolve your technical issue quickly. You agree that by requesting such assistance you are providing our technical support personnel with access to and control of your computer.

  2. During the session, you could be providing our technical support personnel with access to files that reside on your computer. Therefore, you accept responsibility for any changes made to the desktop content or system settings.

  3. By accepting these terms and conditions you acknowledge that remote intervention may in some cases cause data &/or software corruption on your computer. Therefore, Level9 PC Solutions explicitly recommends that you back-up the data from your computer before accepting remote technical support. If you do not back up your data, you run the possibility of irretrievable loss of such data and we will not be liable for any loss of data or extra costs incurred from 3rd parties, however caused.

  4. After installing our client program, it will be possible to create a secure and encrypted channel, which connects our support technician to your computer. This channel can be interrupted any time by any of the communicating parties (by you or us). Be warned that if you interrupt the communication during the session, it may cause your computer to malfunction.

  5. Please note that even while maintaining the utmost care, the possibility of material or non-material damages, in connection with remote technical assistance, cannot be ruled out completely. Such damage may result from failure of the connection between your device and technical support staff, the compounding effects of computer infiltrations, software, hardware and other factors.

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